SUPPORT
How can we help?
Browse common questions or send us a message. We read every ticket.
Getting started
Install the app, create your account with email and set up your profile.
Account & security
Passwords, linked devices, calls and account deletion.
Business
Verified profiles today; catalogues, paid groups and payouts are planned.
Billing & payouts
Payments and payout methods (planned).
Frequently asked questions
OKIAS is in closed beta and distributed outside the Play Store. Download the APK from the download page and allow the one-time install from your browser. Android's Play Protect may show a warning for any off-store app — that's expected.
Open the app and enter your email address. We send you a 6-digit code to confirm it, then you set a password. Adding a phone number is optional. No invite code is needed.
No. Private one-to-one and group messages are end-to-end encrypted, so their content is never readable on our servers. Channels (broadcast) are not end-to-end encrypted — see the Security page for the full breakdown.
Compare safety numbers. Each conversation has a unique safety number you can read and check together. If it changes, OKIAS alerts you so you can re-verify. (Comparing by scanning a QR code is planned.)
Create a business profile to be considered for a verified badge. The badge is issued by our servers, so it can't be faked by an app on the phone. Identity verification (KYC) is planned as part of this flow.
You can delete your account from within the app under Settings, or follow the public steps on our account deletion page. Deletion removes your account and associated data per our retention policy.
Still need help?
Send us a ticket and we'll get back to you by email.